lien vers la page d'accueil du site
Home » Assistance » Using the ToneoFirst Card

Using the ToneoFirst Card

Yes, card-to-card transfers are one of the features of the ToneoFirst account. The transfer is immediate.

The Toneo card can be topped up in different ways :
 
  • Bank card top up
  • Bank transfers
  • Toneo Vouchers : Toneo recharges sold in tobacco shops are available in different amounts: €7.50, €15, €30, €50, €100, €150, €200, and €250 *
 

* WARNING! In the fight against phishing, we ask that you never share the number on your ToneoFirst recharge vouchers online. This unique code is used to reload the Mastercard® by ToneoFirst. Be cautious and do not share these numbers with anyone or any website.
Remember that the vouchers represent a digital payment and therefore money. ToneoFirst is not responsible for any fraudulent use of your voucher by a third party. There is no possible reimbursement in the event of fraud.

You can send us your declaration by email to contact@toneofirst.com, including the amount, sender, and official proof of the transfer. 

When you activate your card in Discovery Status, you can only reload it up to €250 per year.
To upgrade to Full Status, simply complete the identity verification through the ToneoFirst app.

If you notice any fraudulent use of your ToneoFirst card while it is still in your possession, immediately contact Customer Service, who will explain the procedure for filing a dispute.

Contacting Customer Service

By Phone: Our operators are available Monday to Friday, from 2:30 PM to 5:30 PM (CET) at +33 1 70 55 78 01.

OBTENEZ L'APPLICATION TONEOFIRST

Scannez le code QR pour télécharger gratuitement l’application

QR code pour télécharger l'application

GET TONEOFIRST APP

Scan the QR code to download the app for free

QR code pour télécharger l'application
Skip to content