ToneoFirst Services
The ToneoFirst card is an international prepaid Mastercard® card, meaning you can enjoy the benefits of payment and withdrawal worldwide.
Note: The ToneoFirst card is primarily a French card. As such, the majority of your transactions should be carried out within French territory (Metropolitan France and French territories). If used abroad for more than three consecutive months—whether for leisure or business—your card(s) will be blocked.
To unblock it and regain access to its use, you will need to provide the “Validation” service with evidence of your professional activity abroad (K-bis, invoices, fee notes, etc.). If no professional activity justifies the length of your stay outside French territory, your card(s) will remain blocked.
Refer to point 7 regarding “Refunds” in the Terms and Conditions.
Your ToneoFirst prepaid card offers the same payment opportunities as a regular bank card. You can use it to:
- Withdraw money at any Mastercard® ATMs worldwide (30 million merchants and ATMs)
- Make purchases in stores
- Shop online for all your purchases
Note: Some merchants are not compatible with cards that require pre-authorization (e.g., car rentals, automated gas pumps). Therefore, the card may not be accepted. Since January 1, 2017, the use of prepaid payment cards is subject to changes under new decrees n°2016-1523 and n°2016-1742. As a result, the usage terms for the ToneoFirst card have evolved, including limits on reload amounts, ATM withdrawals, and card usage abroad. New ToneoFirst customers can load up to €250 onto their card via bank transfer or credit card. To enjoy all the benefits of the ToneoFirst card, you must verify your identity through the app.
Two pricing plans are available for better management of your ToneoFirst prepaid card payments:
- Freedom Plan : For occasional use
- Zen Plan: For regular use (preferential pricing grid with fixed monthly fees)
Yes, the ToneoFirst prepaid card is not personalized but remains your responsibility. Since it is under your responsibility, you must reside in French territory. You can use it abroad, within the limits established in the Terms and Conditions. The recipient must also adhere to the rule of primarily using the card within the domestic territory. Be careful who you give a card to for ToneoFirst card-to-card money transfers or any other transaction.
Contacting Customer Service
By Phone: Our operators are available Monday to Friday, from 2:30 PM to 5:30 PM (CET) at +33 1 70 55 78 01.