Getting Started with ToneoFirst
To activate your card, a first reload is required through the ToneoFirst app (links to Google Play Store | App Store).
Log in with your credentials, then add a card by entering its number starting with 82.
Since January 1, 2017, the use of prepaid payment cards has been subject to changes under new decrees n°2016-1523 and n°2016-1742. As a result, the usage terms for the ToneoFirst card have evolved. These changes include limits on reload amounts, ATM cash withdrawals, and card usage abroad.
New ToneoFirst customers automatically receive the “Discovery” status and can load up to €250 onto their card via bank transfer or credit card. To enjoy all the benefits of the ToneoFirst card, you must verify your identity using the app. Have a valid ID ready and ensure you are in a well-lit area.
- Bank transfers
- ToneoFirst coupons, available at tobacconists or gas stations.
IMPORTANT! To protect against phishing scams, never share the number on your ToneoFirst coupons online. This unique code allows reloading of the ToneoFirst card. Be cautious and do not disclose these numbers to anyone or any website.
Remember that coupons represent a form of digital payment and therefore money.
ToneoFirst cannot be held responsible in case of fraudulent use of your coupon by a third party, and you will not be reimbursed.
Your PIN code is only accessible through the ToneoFirst app (links to Google Play Store | App Store).
On the home page, tap “Manage My Card” and then “PIN Code.”
Contacting Customer Service
By Phone: Our operators are available Monday to Friday, from 2:30 PM to 5:30 PM (CET) at +33 1 70 55 78 01.