Becoming a ToneoFirst Customer
Opening a ToneoFirst account is accessible to everyone without income requirements, whether through a retail location or the app. Only a valid ID and a video selfie are required to open an account and order a card.
The usual use of the ToneoFirst card is limited to French territory. If used abroad for more than three consecutive months—whether for leisure or business travel—the card(s) will be blocked.
All ToneoFirst Mastercard® holders must reside in French territory.
Yes, provided the usual use of the ToneoFirst Mastercard® is within French territory. If used abroad for more than three consecutive months—whether for leisure or business travel—the card(s) will be blocked. Be cautious about whom you send a card to for ToneoFirst card-to-card money transfers.
Several options are available to purchase your prepaid card:
- The ToneoFirst app (links to Google Play Store | App Store)
- Authorized resellers
If the retailer does not have the ToneoFirst Mastercard®, you can still purchase reloads.
For app orders, processing is completed within 24 business hours.
Please account for postal delivery times.
Contacting Customer Service
By Phone: Our operators are available Monday to Friday, from 2:30 PM to 5:30 PM (CET) at +33 1 70 55 78 01.